Data rights & deletion

A single place to start a privacy-rights or deletion request for PhantomPixel services.

Make a request

For a privacy-rights or account/data deletion request, email support@phantompixel.co.uk with the subject “Privacy request”. Tell us which PhantomPixel game or service the request relates to and what you would like us to do.

What to include

• the relevant game or service;
• the request you are making;
• the minimum account or device information reasonably needed to locate the relevant record, if applicable.

Please do not send passwords, payment card details or unnecessary sensitive information.

Identity checks

We may need to verify that a requester is entitled to act on the relevant account or data before completing a request. Any verification should be proportionate to the request.

Fidelatna Academy: no player accounts

Fidelatna Academy does not offer player account registration, so there is no Fidelatna player account to delete. If you want us to review or delete personal data linked to an app installation, subscription identifier or support enquiry, email us with the subject “Fidelatna Academy privacy request”. We may need a limited technical identifier or platform order reference to locate a record. Do not send your password or payment-card details.

Other games with accounts

If another PhantomPixel game allows account creation, that game's privacy information and in-app controls should explain any additional account-deletion steps. Requests may be subject to lawful retention for security, fraud prevention or transaction records.

Response

We will handle requests in line with applicable privacy law and explain the outcome, including any lawful reason a particular part of a request cannot be completed.